FAQ

HAS MY ORDER SHIPPED?

YOU WILL RECEIVE A SHIPPING CONFIRMATION NOTICE VIA EMAIL WHEN YOUR ORDER HAS LEFT THE WAREHOUSE. IF IT HAS BEEN MORE THAN A FEW DAYS SINCE ENTERING YOUR ORDER AND YOU HAVE NOT RECEIVED SHIPPING CONFIRMATION, PLEASE CONTACT CUSTOMER SERVICE AT THEBUENAONDA@GMAIL.COM OR BY CALLING (308) 520-3794.

HOW CAN I TRACK MY ORDER?

YOU WILL RECEIVE A SHIPPING CONFIRMATION NOTICE VIA EMAIL WHEN YOUR ORDER HAS LEFT THE WAREHOUSE. IT WILL CONTAIN INFORMATION TO TRACK YOUR ORDER. IF IT HAS BEEN MORE THAN A FEW DAYS SINCE ENTERING YOUR ORDER AND YOU HAVE NOT RECEIVED SHIPPING CONFIRMATION, PLEASE CONTACT CUSTOMER SERVICE AT THEBUENAONDA@GMAIL.COM OR BY CALLING (308) 520-3794.

THERE IS A PROBLEM WITH MY SHIPMENT, WHAT SHOULD I DO?

PLEASE CONTACT CUSTOMER SERVICE AT THEBUENAONDA@GMAIL.COM OR BY CALLING (308) 520-3794 .

MY ORDER NEVER ARRIVED.

PLEASE CONTACT CUSTOMER SERVICE AT THEBUENAONDA@GMAIL.COM OR BY CALLING (308) 520-3794 .

HOW CAN I GET A COPY OF MY INVOICE?

A COPY OF YOUR INVOICE CAN BE OBTAINED BY CONTACTING OUR CUSTOMER SERVICE DEPARTMENT AT THEBUENAONDA@GMAIL.COM OR BY CALLING (308) 520-3794 .

I ORDERED THE WRONG STUFF! WHAT DO I DO?

ONCE YOU PLACE AN ORDER AT BUENA ONDA, YOU CANNOT MAKE CHANGES THROUGH THE STORE. PLEASE CALL US AS SOON AS POSSIBLE, SO WE CAN CORRECT YOUR ORDER BEFORE THE GOODS SHIP. FOR ASSISTANCE PLEASE EMAIL THEBUENAONDA@GMAIL.COM OR CALL US AT (308) 520-3794 .

WHEN WILL MY ORDER SHIP?

MOST ORDERS SHIP WITHIN TWO DAYS (NOT INCLUDING WEEKENDS OR HOLIDAYS ) FROM THE RECEIPT OF YOUR ORDER. ADDITIONALLY WE ARE CLOSED FROM THE WEEK BETWEEN CHRISTMAS AND NEW YEARS DAY. YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL ONCE THE ORDER HAS SHIPPED FROM THE WAREHOUSE.

DO I HAVE TO PAY SALES TAX?

ONLY RESIDENTS IN NE ARE REQUIRED TO PAY SALES TAX.

IS YOUR SITE SECURE?

OUR SECURE SERVERS PROTECT YOUR INFORMATION USING ADVANCED ENCRYPTION AND FIREWALL TECHNOLOGY THROUGHOUT THE ORDERING PROCESS. MOST BROWSERS WILL SHOW A LOCK ICON IN THE BOTTOM STATUS BAR ON SECURE PAGES. LOOK FOR THIS ICON ON ANY WEB PAGE THAT ASKS FOR YOUR PERSONAL INFORMATION. TO FURTHER ENSURE YOUR SECURITY, WE USE STATE OF THE ART SSL (SECURE SOCKETS LAYER) ENCRYPTION TO PROTECT YOUR PERSONAL INFORMATION FROM UNAUTHORIZED USE.